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Jessi Tomczyk

Based in Basel, Switzerland

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CX/UX Specialist at SKAN. 

Curious mind, empathetic designer, and strong believer that technology should feel more human.

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I’m a CX/UX/UI designer passionate about solving real human challenges through thoughtful digital experiences. My goal is to create products that help people feel comfortable, understood, and supported, especially in complex environments.

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With a background in UX testing, product experience, and landscape architecture, I’ve always been drawn to understanding how people interact with systems, spaces, and the world around them. My greatest strengths are empathy, systems thinking, and recognizing behavioral patterns that often go unnoticed.

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Curiosity is what drives me most - whether I’m exploring psychology, AI, emerging technologies, or better ways to design meaningful experiences.

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Outside of design, you’ll usually find me cycling, swimming, traveling, or observing everyday life for inspiration. For me, design is not just a profession; it’s my way of understanding people.

  • UX Research & Discovery

  • User Flows & Experience Design

  • Design Systems

  • Product & Interface Design

  • UX Strategy & Design Thinking

  • Service Design

  • Workshop Facilitation

  • Prototyping & Usability Testing

  • Motion Design

  • Design Process & Collaboration

Expertise

  • Figma

  • Adobe After Effects

  • Adobe Illustrator

  • Miro, Notion

  • Hotjar

  • Jira, Asana,

  • Confluence

  • Storyblok

Tools

  • Polish (C2)

  • English (C1)

  • German (B1+)

Languages

My Experience

Infinity Group

05.2021 -  02.2023

UX/UI Designer

  • Conducted comprehensive UX research, utilizing user interviews, desk research, and surveys to guide design decisions

  • Analyzed user needs, behaviors, and pain points

  • Created user personas and journey maps

  • Created wireframes, prototypes, and visually engaging designs for web and mobile applications

  • Organized and structured content to optimize user navigation

  • Created site maps and task flows to guide user interactions

  • Iteratively refined designs based on feedback from stakeholders and users to ensure continuous improvement

  • Audited external customer products to assess and enhance design quality

  • Led workshops with stakeholders to analyze business processes and product requirements

  • Defined UX strategies and aligned them with business goals

  • Solved design challenges with creative, user-centered solutions

  • Performed A/B testing and implemented design improvements

  • Managed timelines and deadlines

  • Collaborated in Agile or Scrum environment

    Infinity Group in numbers

IG in numbers.png
IG in numbers.png

bestsmile

03.2023 - 01.2025

UI/UX/Web Designer

  • Designed user-centric concepts, wireframes, prototypes, and final deliverables for seamless development handoff

  • Created comprehensive UX solutions, including user paths, mockups, prototypes, and customer journeys

  • Applied brand guidelines to craft layouts that consistently reinforced the brand across all touchpoints

  • Conducted usability tests and implemented innovative solutions to enhance product performance

  • Led workshops with stakeholders to analyze business processes and product requirements

  • Implemented A/B tests to drive continuous design improvements based on data insights

  • Built a design system from scratch and led the CMS transformation project

  • Mapped user journeys, researched user behavior, and designed A/B tests to identify and address friction points

  • Tested and refined UX/UI prototypes with users

  • Led a transformation project focused on the booking process and key products

  • Coordinated website assets and content with the creative team

  • Created optimized landing pages for ads and campaigns and collaborated on campaign integrations for the website

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bestsmile in numbers

bestsmile in numbers.png
bestsmile in numbers.png

Meniga

01.2020 -  02.2023

UX and UI consultant

  • ​Report User Experience bugs and issues on the website and in the app

  • Collaborated closely with product owners, project managers, designers, developers, and QA teams to oversee the realization of the design vision

  • Developed wireframes, prototypes, and mockups to effectively communicate design concepts for banking products

  • Conducted comprehensive UX research, utilizing user interviews, desk research, and surveys to guide design decisions

  • Analyzed user needs, behaviors, and pain points

  • Created user personas and journey maps

  • Created wireframes, prototypes, and visually engaging designs for web and mobile applications

  • Refined designs iteratively, incorporating feedback from stakeholders and users to enhance the user experience

  • Led workshops with stakeholders to analyze business processes and product requirements

  • Established and presented a UX vision grounded in research and data

    Meniga in numbers

Meniga in numbers.png
Meniga in numbers.png

My Favourite Experiences

Certificates

User-Centered Design

Design for the 21st Century with Don Norman

The Practical Guide to Usability

Mobile UI Design

Visual Design: The Ultimate Guide

Journey Mapping

AI for Designers

The Umami Strategy by Aga Szostek

Universities

Service Design / 07.2021 / Post-graduate studies/ University of Warsaw 

UX and Web Analyst /10.2019 - 06.2020 / Post-graduate studies/ Bialystok University of Technology

Landscape Architecture / 10.2014 - 02.2017 / Engineering studies/ University of Warmia and Mazury in Olsztyn

SKAN

02.2025 - Present

CX/UX Specialist

  • Shape and continuously improve customer and user experiences across digital products, industrial systems, and service touchpoints within the pharmaceutical environment

  • Lead UX/CX initiatives from discovery and research to concept development, validation, and implementation

  • Conduct qualitative and quantitative user research, usability testing, stakeholder interviews, and feedback analysis to uncover user needs and pain points

  • Create personas, customer journeys, workflows, and experience concepts for complex operational environments

  • Design and optimize user interfaces, interactions, and workflows for industrial and healthcare-related systems

  • Facilitate workshops and cross-functional collaboration sessions, including Design Thinking and journey mapping activities

  • Collaborate closely with product managers, engineers, marketing, and business stakeholders to align user needs with technical and business goals

  • Define and evolve UX standards, design principles, and scalable design processes across teams and projects

  • Support the growth of UX maturity within the organization through advocacy, education, and strategic guidance

  • Monitor UX/CX trends, emerging technologies, and industry best practices to continuously improve product experiences

  • Contribute to the development of design systems and user-centered methodologies for complex digital ecosystems

  • Translate complexity into intuitive, structured, and human-centered experiences in highly technical environments

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SKAN in numbers

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skan in numbers.png
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